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Results.
Not promises.

Four documented engagements, verifiable outcomes. What each intervention produced in the field, from the first audit to the last KPI.

4Documented engagements
10+Years experience
9.8Best OTA score
€50M+Restructured

Properties are not named for confidentiality reasons. All result data is real.

Hotel Opening · Paris · 5★
Paris · 5★ Boutique Hotel · 56 keys
Pre-opening mission & operational support · 10 months
8.3Booking M+1
4.4/5Google M+1
10 mthsEngagement
+
Context

Paris · 5★ boutique hotel · 56 keys · New opening.

Challenge

Open a 5-star property with no operational infrastructure, no trained staff, and a tight pre-opening timeline.

Keo Intervention
3 complete SOPs drafted (reception, housekeeping, room service) before day 1
Scheduling structure and team training 6 weeks before opening
Procurement management from day 1 with defined order thresholds
Room quality control system with weekly scoring grids
Monthly KPI monitoring and real-time process adjustments
Results
8.3 / 10Booking score, month 1
4.4 / 5Google, month 1
3 SOPsValidated pre-opening
Impact : The property opened with documented processes across all departments, enabling consistent guest experience from day one.
Talk to Keo →
Serviced Residences · Geneva · Luxury
Geneva · Luxury Serviced Residences · 2 properties
Operations optimisation P#1 · Repositioning & pre-opening P#2
9.8Booking P#1
−18%Amenity costs
+ €120kRevenue target P#2
+
Context

Geneva · Luxury serviced residences · 2 properties operated by the same investor.

Challenge

P#1: e-reputation below potential, no stock tracking, amenity costs uncontrolled. P#2: pre-opening with underexploited room mix and no revenue strategy.

Keo Intervention
P#1, Full procurement audit: welcome package redesign, supplier renegotiation, stock tracking implementation
P#1, Guest review response protocol: score from 8.4 to 9.8 on Booking
P#1, Housekeeping SOP and preventive maintenance structuring
P#2, Repositioning study: penthouse concept on top floors (avg price 3× vs standard unit)
P#2, Pre-opening revenue management plan targeting +€120k additional revenue
P#2, OTA and direct channel distribution setup
Results
9.8 / 10Booking P#1 (from 8.4)
−18%Amenity cost reduction
+ €120kRevenue target P#2
Impact : P#1 repositioned as top-rated in its segment on Booking. P#2 pre-positioned to outperform initial projections through product repositioning before opening.
Talk to Keo →
Hotel Opening · Toulouse · 3★
Toulouse · Independent 3★ Hotel · 53 keys
Pre-opening & operational structuring · 6 months
9.3Booking M+3
4.9/5Google M+3
30 minRoom protocol
+
Context

Toulouse · Independent 3★ hotel · 53 keys · First hotel opening for an independent operator.

Challenge

No prior opening experience. No processes, no standards, no pricing strategy in place.

Keo Intervention
Full pre-opening audit: PMS, reception workflow, procurement, pricing
Housekeeping SOP with time targets, 30-minute room protocol
Guest review response process from week 1
Team training on yield management and dynamic pricing
Distribution activation: Google Hotel Ads, Booking listing optimisation
Results
9.3 / 10Booking, month 3
4.9 / 5Google, month 3
53 keysFull engagement
Impact : The hotel achieved strong OTA positioning within 3 months of opening, with no additional marketing budget.
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Active Engagements, 2026

Paris · Hotel Opening (×3), Toulouse · Hotel Opening, Geneva · Serviced Residence

Ongoing

Your property deserves
the same rigour.

30-minute first call, no commitment.

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